This study is an attempt to examine the concept of Total Quality
Management Vis- a-vis the level of awareness and implementation in Ethiopia
higher institutions with a special focus on the University system and the
effects on productivity within these universities in the ever changing world of
higher learning. In doing this, the study evaluates the management system as it
relates to productivity with a view to identifying areas that need quality
improvement. A descriptive survey design was used and was carried out ex-post
facto. The only instrument designed for the study was Evaluation Questionnaire
for TQM, one hundred (100) senior academic and management staff of the selected
universities were sampled. Analysis of data collected reveals that installing a
strong TQM is imperative. In view of the findings, the researcher made some
recommendations and useful suggestions.
