“You do not lead by hitting people
over the head - that's assault, not leadership”. – Dwight D. Eisenhower
Leadership is important. An
organization’s success is often determined by the quality of its leadership
(Greenberg, 2002)
. Changing business practices,
such as the use of the Internet and outsourcing, have important implications
for the practice of leadership. As opposed to earlier beliefs on leadership
that assumed that leaders were born, current research primarily assumes that
leaders can be made. According to Kouzes and Posner
(2002a)
, “leadership is not the
private reserve of a few charismatic men and women. It is a process ordinary
people use when they are bringing forth the best from themselves and others”
(p. xxiii)
.
There has been extensive research
performed in the last twenty years into similar leadership theories variously
referred to as charismatic, transformational, or visionary leadership
(Bass, 1985; Conger
& Kanungo, 1994; Kouzes & Posner, 2002a)
.
What these theories have in common is that they focus on exceptional leaders
who have extraordinary effects on their followers. In addition, these leaders
cause employees to become both committed to the leader’s and the organization’s
mission
(McCann, Langford, &
Rawlings, 2006)
.
Transformational leadership is one management practice that has increasingly
become dominant in both public and private sector organizations
(Judge & Bono, 2000;
K. B. Lowe & Gardner, 2000; Walumbwa, Orwa, Wang, & Lawler, 2005)
.
Two of the best known researchers
of transformational leadership are James Kouzes and Barry Posner. According to
Kouzes and Posner
(2002b)
, leaders who used five key
leadership behaviors saw increased performance, higher retention rates,
increased intrinsic motivation, and job satisfaction in their subordinates.
These five behaviors are described in their management book
The Leadership Challenge
(Kouzes & Posner,
2002a)
.
Good leaders recognize that a
competitive advantage can be gained through human resources. As organizations
and their leaders have realized that, research on organizational commitment has
gained importance
(Colbert & Kwon,
2000)
.
Organizational commitment is generally thought of as an individual’s
identification with his or her organization
(Steers, 1977)
. There has been considerable
interest in the study of organizational commitmen because of relationships
between it and various measures of organizational efficiency and effectiveness
(Beck & Wilson,
2000)
.
Leadership is a key antecedent to
organizational commitment. This article will explore the research on the
effects of transformational leadership on organizational commitment and explain
the leadership behaviors described by Kouzes and Posner (2002a) that academic
leaders can follow.
Organizational
Commitment
Organizational commitment is “the
force that binds an individual to a course of action of relevance to one or
more targets”
(Meyer &
Herscovitch, 2001, p. 301)
.
Organizational commitment has attracted interest because of its attempt to
understand the intensity and stability of employee dedication to work
organizations
(Eisenberger, Fasolo,
& Davis-LaMastro, 1990)
. An employee’s commitment is a concern to all
organizations because it has been linked to reduced turnover
(Mathieu & Zajac,
1990)
,
increased knowledge sharing
(Alvesson, 2001)
, increased organizational
citizenship behaviors
(Meyer, Stanley,
Herscovitch, & Topolnytsky, 2002)
, higher acceptance of
organizational change
(Iverson &
Buttigieg, 1999; Iverson & McLeod, 1996)
, ethical behavior
(Wahn, 1993)
and reduced absenteeism
(Eby, Freeman, Rush,
& Lance, 1999)
.
Types of Commitment
Meyer and
Allen
(1991)
proposed a three-component
model of organizational commitment with affective, continuance, and normative
components. The affective component “refers to the employee’s emotional
attachment to, identification with, and involvement in the organization”
(p. 67)
. Continuance commitment
refers to the employee’s awareness of the costs associated with leaving the
organization. Normative commitment reflects the employee’s feelings that he
should remain with the organization, generally a feeling of a moral obligation.
There have been other models of organizational commitment, however, Meyer and
Allen’s
(1991)
model has been subjected to
the greatest empirical scrutiny and has received the most support from
researchers
(Clugston, 2000; Meyer,
Becker, & Vandenberghe, 2004)
.
Antecedents and
Consequences of Commitment
While
leadership is one of the key antecedents of organizational commitment, it is
not the only one. Figure 1 shows the antecedents and consequences of
organizational commitment.
Figure 1: Antecedents and
Consequences of Organizational Commitment
Organizational
Commitment and Leadership
One of the critical antecedents of
organizational commitment is leadership. Shamir and colleagues
(Shamir, House, &
Arthur, 1993; Shamir, Zakay, Breinin, & Popper, 1998)
suggest that transformational leaders influence organizational commitment by
raising the level of intrinsic value associated with goal accomplishment and by
creating a higher level of personal commitment on the part of the leader and
followers to a common vision, mission, and organizational goals. Table 2
summarizes the major research on transformational leadership and organizational
commitment.
Table 2: Organizational Commitment (OC) and Transformational
Leadership
Author(s)
Sample
Findings
Niehoff, Enz, and Grover (1990)
Insurance company employees
Both transactional and transformational leadership styles affect
affective OC.
Bycio, Hackett, and Allen (1995)
Registered nurses
The relationships were larger with affective OC than with continuance
or normative OC. Positive correlation between normative OC and leadership.
Barling, Weber, and Kelloway (1996)
Banking employees
Transformational leadership increases the affective OC to the
organization.
Gunter (1997)
Music company employees
Affective OC was related to the leadership behaviors.
Rowden (2000)
Large organizations in Atlanta
Charismatic leader behaviors were positively related to affective OC.
Lowe (2000)
Fire service employees
Affective OC was increased by the leadership behaviors.
Bono and Judge (2003)
Organizations in multiple industries
There is a positive link between transformational leadership and
affective OC.
Bell-Roundtree (2004)
Knowledge workers
Employees reported higher levels of affective OC when managers
practiced the five leadership behaviors.
Metscher (2005)
Air Force personnel and civil service employees
Affective OC was increased by the leadership behaviors.
Walumbwa, Orwa, Wang, and Lawler (2005)
Banking employees
Transformational leadership had a strong and positive effect on both
affective OC and job satisfaction.
McCroskey
(2007)
Hedge fund trading firm and petroleum products redistribution firm
Transformational leadership, measured by the Leadership Practices
Inventory, had a strong and positive effect on both affective and normative
OC.
Niehoff, Enz, and Grover
(1990)
studied how both
transactional and transformational leadership styles related to affective
organizational commitment. They found that both leadership styles had a significant
positive relationship with affective organizational commitment. They further
found that the relationship was stronger with affective organizational
commitment than with job satisfaction. Similarly, Walumbwa, Orwa, Wang, and
Lawler
(2005)
explored the relationship
between transformational leadership, and affective organizational commitment
and job satisfaction at several banking organizations. They found that
transformational leadership had a strong and positive effect on both affective
organizational commitment and job satisfaction.
The level of affective organizational commitment before
and after the supervisor had attended leadership training was studied by
Barling, Weber, and Kelloway
(1996)
using a sample of banking.
The study showed that transformational leadership training increases the
affective organizational commitment to the organization.
Using charismatic leadership behaviors and its
relationship to organizational commitment Rowden
(2000)
found that charismatic leader
behaviors, such as sensitivity to member needs and having a clear vision, were
positively related to affective organizational commitment.
Gunter
(1997)
examined the effects of
perceived leadership behavior and affective organizational commitment using
music company employees and found that affective organizational commitment was
related to the LPI leadership behaviors. He also found higher levels of
commitment for females than for males. Lowe
(2000)
examined the effects of
perceived leadership behavior and affective organizational commitment using
fire service employees. He used the LPI to measure the perception of leadership
and found that the practices advocated did increase the level of affective
organizational commitment. His study was replicated by Metscher
(2005)
on Air Force personnel and
civil service employees. Bell-Roundtree
(2004)
replicated and expanded these
studies using a sample of knowledge workers and by also measuring job
satisfaction. She found that employees reported higher levels of affective
organizational commitment and job satisfaction when managers practiced the five
transformational leadership behaviors. McCroskey (2007) replicated these
earlier studies with petroleum product redistributors and hedge-fund trading
employees and expanded upon them by also including continuance and normative
commitments.
A positive link between transformational leadership and
affective organizational commitment was found in a study by Bono and Judge
(2003)
comprised of leaders holding
supervisory, or managerial positions, and the individuals who reported directly
to them from nine organizations in industries ranging from advertising to
aerospace, including both service and manufacturing organizations.
The Leadership
Behaviors
While there
is little research on the relationship between transformational leadership
behaviors and organizational commitment in an educational setting
(Nguni, Sleegers, &
Denessen, 2006)
,
educational administrators can use the same concepts researched in other
industries. The five leadership behaviors outlined by Kouzes and Posner
(2002a)
are good techniques for
educational administrators to follow for several reasons: amount of research
done using the Leadership Practices Inventory (LPI), volume of articles about
the concepts, and the number of training workshops, seminars, and publications
about these concepts. The details of which can be found easily on the website, www.theleadershipchallenge.com.
The Leadership Practices Inventory
was introduced by Barry Posner and James Kouzes in their book
The Leadership Challenge in 1988. Kouzes
and Posner
(2002a)
began sending out surveys and
doing in-depth interviews in 1983 to determine how leaders mobilized others to
want to get extraordinary things done in organizations. The Leadership
Practices Inventory (LPI) was developed through a triangulation of quantitative
and qualitative research. The research resulted in a framework of five
leadership practices: modeling the way, inspiring a shared vision, challenging
the process, enabling others to act, and encouraging the heart. A good video of
James Kouzes describing
The Leadership
Challenge can be viewed at: http://www.youtube.com/watch?v=LddxRqX3vh0
Following several iterative psychometric processes, the
resulting instrument, the LPI, has been administered to more than 350,000
individuals across a variety of organizations, disciplines, and demographic
backgrounds
(Kouzes & Posner, 2002b)
. Table 1 summarizes the five
leadership practices and associated commitments.
Table 1: Leadership
Practices and Commitments
Practice
Commitments
Model the Way
Clarify your Personal Values
Align Actions with Shared
Values
Inspire a Shared Vision
Imagine Exciting and
Ennobling possibilities
Appeal to Shared Aspirations
Challenge the Process
Seek Innovative Ways to
Change, Grow, and Improve
Generate Small Wins and
Learn from Mistakes
Enable Others to Act
Promote Cooperative Goals and
Build Trust
Share Power and Discretion
Encourage the Heart
Show Appreciation for
Individual Excellence
Create a Spirit of Community
The next five sections briefly
describe the five leadership practices and associated commitments.